Welcome to Uncomfort.co. By purchasing from our online store, you're agreeing to the following Terms of Service ("Terms"). Please read them carefully before completing your order.
1. About These Terms
- These Terms govern your use of uncomfort's website and any transactions made through it.
- All prices are listed in Australian Dollars (AUD).
- These Terms may be updated at any time; updates will apply from the date they are posted.
2. Legal Framework
- We comply with the Australian Consumer Law (ACL), which applies nationally and is integrated into Queensland legislation.
- Your consumer rights under ACL—such as guarantees of acceptable quality, fitness for purpose, and matching product descriptions—cannot be excluded or limited in these Terms.
- For any disputes, you may seek remedy through the Queensland Civil and Administrative Tribunal (QCAT) for matters up to $25,000, with a complaint window of up to six years from the issue arising.
3. Products
- We strive to display product images and descriptions accurately, though actual item colours may vary depending on your device.
- Sizing helps ensure fit; please compare with our size guide before purchasing.
- Inventory is subject to change and availability is not guaranteed.
4. Orders & Payments
- Your order is confirmed once full payment is received.
- We accept the payment methods shown at checkout.
- Prices may change, but confirmed orders are not affected by such changes.
5. Shipping
- We ship within Queensland and/or across Australia as specified.
- Shipping fees are calculated at checkout.
- Delivery estimates are indicative; delays may occur due to factors beyond our control.
6. Returns, Refunds & Remedies
- You have statutory rights under ACL for faulty, misdescribed, or unsuitable products—these rights are not overridden by our policies.
- Our return or exchange policy applies for change-of-mind returns (if offered); see our separate Returns Policy for details.
7. Electronic Contracts
- Your agreement to these Terms is formed under the Electronic Transactions (Queensland) Act 2001, recognizing online contracts as legally binding and enforceable.
8. Dispute Resolution
- If there's an issue, please contact us directly so we can assist.
- You may escalate unresolved disputes to the Office of Fair Trading Queensland, who offer guidance and dispute resolution.
- Consumers in Queensland may also bring claims to QCAT as mentioned above.
9. Limitation of Liability
- To the maximum extent permitted by law, Uncomfort is not liable for indirect or consequential damages arising from the purchase or use of our products.
10. Governing Law & Jurisdiction
- These Terms are governed by the laws of Queensland, Australia.
- Both parties submit to the exclusive jurisdiction of Queensland courts, including QCAT.
Contact Us
Uncomfort.co
Email: uncomfort.co@gmail.com